Harare’s five-star Meikles Hotel has been awarded a TripAdvisor Certificate of Excellence, in recognition of ‘consistently great reviews from TripAdvisor followers.’
The hotel has been advised of the honour by Marc Charron, president of TripAdvisor for Business, who sent the certification to Meikles’ general manager, Tinashe Munjoma as part of the website’s 2015 awards programme.
United States-based TripAdvisor is the world’s foremost travel website providing reviews of travel-related facilities, activities and content. Meikles Hotel is one of Africa’s best-known hospitality establishment this year celebrating its centenary, marking 10 decades of hosting discerning travellers from across the world and providing a range of accommodation, dining, banqueting and conferencing services to guests.
Said Mr Munjoma: “We are delighted to have received this important honour, and I have to say that it serves as a timely reminder to our management and staff to not only maintain standards achieved so far, but to go the extra mile in search of ever-increasing levels of guest satisfaction in every aspect of our business.”
The online TripAdvisor was established in February 2000 and at present has almost four million followers, who check out fellow followers’ review of content when selecting destinations for every type of travel-related activity. The Certificate of Excellence award was introduced in 2010 and is presented to organisations that have received an exceptional number of positive reviews on a consistent basis. All reviews are monitored to ensure they come from independent personalities and that the information given is objective and useful.
In advising recipients of the award, Mr Charron said: “ By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor is not only helping drive an improvement to hospitality standards across the world, it also gives large and small businesses the ability to shine and stand out from the competition.”
A recent check of the Meikles Hotel section of the website showed 258 reviews, of which 86 were categorised as excellent and 103 as good. The hotel was opened in November 1915 and is today generally regarded as Zimbabwe’s premier hotel, with more than 300 bedrooms and suites in two tower blocks overlooking the colourful Africa Unity Square in Harare’s central business district. In celebration of its centenary, the hotel is this year hosting a number of activities and initiatives to mark the event.
“The fact that we have received this singular honour in our centenary year makes it additionally rewarding and we look forward to rededicating ourselves to the pursuit of excellence and the achievement of world-class standards,” said Mr Munjoma.